These days, talking about religions seem to be back in fashion. Jains talk about Jainism, Buddhists talk about Buddhism and so do the rest of other religious people. Every other person seems to be inclined to prove how his/her religion is superior to other ones. We have read and known to what extremes people have created chaos under the guise of religion. I am not sure if all of them understand it religiously (pun intended) or do they seem to follow it blindly.
Interestingly, we too have a religion at eStomi and we follow only one religion – CUSTOMER. Call it simple eStomism or eStomism (eStomiServiceManagement). However, we have only 5 commandments that our team members follow –
- Serve the customer with optimal solution
- Ensure value additions with every deliverable to the customer
- Trust thy team member
- Keep learning and upgrading knowledge
- Reduce turnaround time while maintaining/enhancing quality
Our team members are devotees of our customers. We do design/programming/development in the form of puja every day. We meet for our planning activities as a part of satsang at 10 AM. We have our daily checkpoints to ensure that our activities are on track at 2 PM in the form of namaz. We baptize our team members in the form of new technologies/aspects every Wed. We tend to hold team bonding activities every Friday in the form of carnival. Once in a while, we do the deployments/Go-Lives of our solutions in the form of yagna. Getting sign-off from our happy customers is like getting prasadam towards our dedicated efforts. Do we fight? You bet we do. We fight to ensure that we do not compromise on quality. Don’t we kill? We kill defects/bugs identified in our solutions. Hell, we preach as well! We preach best practices.
We at eStomi have set of doctrines taught to all our team members – “Don’t be a termite, be an eStomite. Make mistakes, learn from them and learn very quickly. Try, fail, get up and explore how we can be more productive, how we can be the game changers, how we can be THE GOTO team, how we can do value additions to our customers… Cultivate eStomism” ! Well, we believe in getting our customers eStomied.