Archived Blogs 2016

June 26, 2016

Archived Blogs will help you search specific blog month and year wise. Hope you get to read some real good blogs wherein we have attempted to share our experience. Your feedback will be certainly appreciated as well.

 

I do not want salary

There are some team members who are passionate and who understand that they need to contribute as they get paid towards it. Seldom do you come across few who tend to sincerely return salary if they think that they have not contributed. Check out this small blog based on our experience… 

ITSM & AI

AI definitely seems to be word for the next decade if not for century. There are different thoughts shared by experts on it. This blog attempts to understand reviews from readers on how it can be different from If/Else conditions

How truly multi-tenant your system is?

Many customers are very keen to have multi-tenant implementations. How many of them get a truly multi-tenant system in place. An attempt to discuss finer aspects of multi-tenant system has been discussed in the blog…

Is Incident Mgmt “always” reactive?

This short blog discusses different views of how incident and problem tickets are viewed as proactive and reactive. It was interesting when the question was discussed on LinkedIn with ITSM experts. Check out details…

Should we consider ITSM for polygamy?

This article deals integrating ITSM with few other solutions that are trending these days. Consider IoT, BigData, Analytics… you name it and we can see a use case to integrate ITSM there. Read to know more… 

Without proper SLA, Helpdesk is a glorified database !

How seriously do you consider defining SLA when you implement Helpdesk? What parameters do you define them on? What service aspects do you accommodate? Read to know more… 

Why did Kattappa kill Bahubali?

This is an interesting thought towards what few organizations may have to think and identify if there are any Bahubalis in their organizations. Why? Check out the blog to know further… 

The Paradox

Although SupportDesk is used predominantly to increase customer satisfaction, organizations tend to invest the least in it! Check out the details for more info… 

RIP ‘traditional’ ITSM

Have you evaluated if the Helpdesk/ITSM that you are using is effective and efficient or are you using stone-age features that do not really add any value? Check out our thoughts on why traditional ITSM seems no longer relevant.

Defining eStomism

Many people seem to have been obsessed over their religions or talking about it excessively. We are not indifferent except that we define eStomism differently. We have our guidelines, principles, best practices which separates us and helps us define our cult better. Read to know more…

What to do on all other days?

All of us have a limited set of hours to work everyday. With today’s fast trending smartphones and technologies, it is quite possible to get distracted. This blog throws some light on how we attempt reducing it…