All about IT Consulting that one should know

Operating environment for global organizations in today’s times is increasingly getting complex. While IT is no longer a support function in an organization, transformation of functional areas needs to be in harmony with the business strategy too. As change becomes the new normal in the business world, organizations today need to reinvent in order to[…]

Overcoming hurdles and turning innovation into reality

Innovation is nothing without execution. New ideas, wherever they stem from, are worth nothing until they make it into reality. However, in today’s tough economic climate, getting budget for IT projects can be a real challenge. The business case is the stage at which most new innovations are likely to stumble. No budget means no[…]

The eStomi approach to IT Service Management ( ITSM)

It is of no surprise that each and every software company today is fundamentally becoming a service company. In this major transformation and transition to a services dominated world , IT is placed right at the center but it comes along with some challenges that IT teams have to face . In here comes the[…]

Why ITSM is important for your business

IT service management is the craft of implementing, managing, and delivering IT services to meet the needs of an organization. It ensures that the appropriate mix of people, processes, and technology are in place to provide value. When we talk about ITSM and its benefits for business, there are few basic questions that pop up[…]

Surviving the second wave of Digital Transformation

In a constantly changing global economy where every day new technologies and digital platforms keep flooding in, it becomes difficult for businesses and  to maintain stability .  To survive this kind of surge in advanced technologies, it is important for organizations to regularly assess their skills base so that they can accommodate and adjust to[…]

Knowledge and Wisdom of ITSM

We have mostly been flooded with implementation of ITSM inquiries. As we have made it very obvious to all, we provide consulting and implementations on ITSM and BSM projects/assignments only. Most of the customers are referred ones and we seldom use sales/marketing to get newer projects. Although, the customers have gotten more demanding, markets have[…]

I do not want salary

“I do not want salary for previous month as I have not been able to complete the deliverables, as expected”, said one of my team members. It was the same team member who had also asked me to deduct 2 weeks of salary when we had requested few team members to work from home while[…]

ITSM & AI

Although AI (Artificial Intelligence) has had caught eye of several leaders and visionaries and that it is not new, recent experiments and results tend to show that it would be taking the world by storm soon. The experiment of driver-less cars, delivering pizzas using drones etc. have made people take up additional projects on AI[…]

How truly multi-tenant your system is?

Many organizations that are providing support and services to multiple customers have started doubly ensuring these days that the Helpdesk/ITSM system in their organization is implemented using multi-tenant solution. Well, when one tends to discuss ‘multi-tenant’ solution, as is usually referred by BMC customers and ‘domain separation’, as is usually referred by ServiceNow customers, we[…]