Facebook Integration

June 19, 2016

Now your customers can post issues/grievances on Facebook page or account to create Helpdesk tickets. Reach out to us to know more about it.

The end requester can continue creating and updating the tickets by merely posting the details to your official Facebook Support page or to a support account. The user can also change the priority without having a need to log into the Helpdesk/ITSM solution. The requester can also close the ticket similarly.

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