iTop

June 19, 2016

eStomi has also partnered with Combodo, France to provide the consulting services on iTop in India. VISA, Saint Gobain, Sydel etc are some of the key iTop customers. iTop helps IT staff share their knowledge and hence improve both their productivity and the quality of the services they deliver. As an iTop Partner, eStomi team has now been trained by Combodo professionals to provide consulting on it.

eStomi’s iTop Professional Services :

  • eStomi provides a pragmatic, iterative approach to implementing and supporting service management.
  • By combining expertise in the ITIL framework with operational experience developed through previous client engagements, eStomi delivers an iterative, agile approach that enables rapid, efficient solution implementation for the adoption of service management best practices. The backbone of our professional services is our consultants.

eStomi leverages the iTop architecture displayed below:

eStomi iTop services

Benefits towards iTop implementation

iTop is used by different types of users. It allows everybody from your IT staff share their knowledge, hence improve both their productivity and the quality of the services they deliver.

Support engineer
  • Quickly access IT information
  • Automate support tasks
  • Improve customer satisfaction
System and network engineers
  • Quickly identify the impact of an asset on business processes of the company
  • Automate operational tasks
  • Ease Asset and IT information documentation
IT manager
  • Track IT operational costs
  • Get an overall view of the IT environment
  • Access quickly to consolidated reports
  • Make IT teams responsible for the services they deliver
IT customers
  • Easily access the IT service catalog
  • Be informed of the status of his request
  • Be aware of an IT issue impacting him
  • Have a single point of contact for all IT requests

For more information on service details, contact [email protected]