Merely implementing the tool and not able to leverage the data collated, defeats the purpose of Helpdesk/ITSM. Reporting & Analytics are some of the critical features that leaders look out to quickly understand the status of the team or organization via the data logged into the tool. It also helps in planning, budgets and scheduling resources/activities. eStomi team has developed a very intuitive Reporting module to be used for OTRS application, some of the screenshots of which are shown below –
eStomi has partnered with Infruid Labs for integrating Helpdesk/ITSM with Analytics solutions. Analytics makes it easy for the leaders to take crucial decisions. Analytics plays a very critical role in making business decisions. We can help integrate your Helpdesk or ITSM solutions with Analytics tool.
Below screenshots from Vizard, an Infruid product, depicts power of analytics –